Senior Vice President, Government Relocations
As Sr. Vice-President of Government Relations, Michel is responsible for all aspects of the Government Services department.
Michel also acts as the primary contact at BGRS for all Federal Government departments and agencies, ensuring that client service performance standards are met and exceeded. Additional responsibilities include contractual negotiations and the annual National IRP Training Symposium.
Michel has over twelve years of management experience in the relocation industry. Fluently bilingual, Michel has been a licensed real estate agent for more than 32 years and a real estate broker and mortgage broker since 1991.
Prior to joining BGRS in 1996, Michel worked in the real estate and insurance industries. He owned and managed Bonin and Cayen Insurance Brokers, served as Vice-President of Ravco Development Corporation and was an Associate Broker with Re/Max Carillon Realty Ltd. (Formerly Bonin Real Estate).
Since joining BGRS, Michel has held a variety of roles. Initially hired as a Regional Director, Property Marketing Specialist, Michel became the Manager of Client Services in the Government Services Division that same year. In this position, he was responsible for the Federal Government Guaranteed House Sale Plan from 1996 until its replacement by the Integrated Relocation Pilot Program in 1999.
Associate Vice President, Operations
As Associate Vice President, Operations, Lyse is responsible for the day to day operations of all Government Relocations.
Lyse Bourassa is a bilingual relocation professional with over 32 years experience managing in the relocation and real estate industries and over sixteen years with BGRS. Since joining BGRS, Lyse has played a number of management roles. From 1992 to 1998, Lyse served as the Manager, Eastern Region, responsible for the sales, account management and operations for the province of Quebec and the Atlantic provinces. As such, she was instrumental in implementing the Federal Government Guaranteed Homesale program in 1996. Relocated to Toronto in 1998, Lyse spearheaded National Roles as Director Supplier Alliances and Director Customer Service in the Corporate division before becoming Associate Vice President, Operations, Corporate Division in 2005. Since December of 2007, Lyse has served as the Associate Vice-President, Operations in the Government Services Division. Lyse manages a staff of 260 employees across Canada, ensuring that customer service and performance standards are met in accordance with contractual obligations. Lyse also liaises with executive management to produce sound operational business strategies, new and improved business processes and performance measurements to ensure maximum operational efficiency and excellent customer service.
Director, GOC-RCMP Operations and Support Services
As Director of GOC-RCMP Operations and Support Services, Joan is responsible for policy administration, training and quality monitoring.
Joan’s career has spanned almost 20 years in the Relocation and Real Estate Industry. Her career path has taken her through the ranks of quality assurance, program administration, operations and client services. Joan is fluently bilingual and her highly developed communication, leadership, and analytical skills have served her well dealing directly with all levels of business and government. Areas of expertise include defining and delivering successful strategic and operational projects and developing and implementing regional and national programs with related staff training and development initiatives.
Committed to quality, innovation, and continuous improvement, Joan brings a wealth of experience to BGRS – GS in the following areas:
-National Operations & Client Services
-Program Implementation & Administration
-Team Training and Development
-IS/IT Solution Evaluation
-Project Definition and Delivery
Vice President, Client Services and Business Development
As Vice President, Client Services and Business Development, Eliane is the primary contact for government clients.
Eliane Savard is a bilingual relocation professional with over twenty years of experience with the Government of Canada. Eliane first served in the Canadian Forces as a Military Police and then joined the relocation industry in 1992 as a Relocation Consultant in Baden-Baden, Germany. Over the years, she has held key roles within the operational team at both the regional and national level, including the responsibility of National Manager, Policy Administration and Implementation. In her current role as Director, Client Services, Eliane is responsible for providing expertise on the administration of the IRP to all Federal Government departments and agencies. Qualified as an ISO Auditor by the Juran Institute, Eliane also holds a Bachelor's degree from l'Université du Québec, which includes Certificates in Management of Human Resources, Organizational Communication and Social Studies.
Manager, Supplier Coordination Centre
As Manager, Supplier Coordination Centre, Claudine is the primary contact for members of our Third Party Service Providers (TPSP) Directory and other suppliers.
Claudine Dupuis has ten years of experience in the relocation industry and over five years experience in relocation management. Fluently bilingual, she joined BGRS in 1998.
Before joining BGRS, Claudine worked in the real estate industry and owned and operated a pair of businesses in the tourism and child care industries. She was a registered Real Estate agent in Québec for three years, and managed and negotiated a contract between Les Immeubles G.R. Lauzon & Associés Inc. and the Canadian Mortage and Housing Corporation in 1998. In 1998, Claudine accepted a position with BGRS as a Relocation Consultant. Since then, Claudine has worked in a number of different roles in the company, including Office Manager, Information Help Line Relocation Team Leader and Team Leader of the RCMP/GOC Ottawa Office.
In 2005, Claudine accepted the position of National Supplier Coordinator with both Corporate and Government divisions. She resolves queries and issues related to effective delivery of supplier services to the transferee, manages the supplier database and ensures that participating suppliers understand and carry out their responsibilities in accordance with expected standards of service.
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