Michel Bonin
Senior Vice President, Government Services
-Client relations with Brookfield Global Relocation Services' numerous contacts within the Government of Canada
Michel has been a licensed real estate agent for more than 25 years and a real estate broker since 1991.
Prior to joining Brookfield Global Relocation Services, Michel owned and operated a brokerage firm providing comprehensive commercial and personal lines of insurance. Michel has also been responsible for the Government of Canada and the Department of National Defence Guaranteed Home Sale Plan from 1996 to 1999 until it was replaced by the Integrated Relocation Program.
"Relocation can be one of the most stressful events in our lives. Sound professional advice and expert guidance goes a long way in helping people cope. It also ensures that the whole process is done efficiently and economically. This is a model for what process management can provide - the efficient use of public resources with the personal touch."
Lyse Bourassa
Associate Vice President, Operations
Lyse Bourassa is a bilingual relocation professional with over 32 years experience managing in the relocation and real estate industries and over sixteen years with Brookfield Global Relocation Services. Since joining Brookfield Global Relocation Services, Lyse has played a number of management roles. From 1992 to 1998, Lyse served as the Manager, Eastern Region, responsible for the sales, account management and operations for the province of Quebec and the Atlantic provinces. As such, she was instrumental in implementing the Federal Government Guaranteed Homesale program in 1996. Relocated to Toronto in 1998, Lyse spearheaded National Roles as Director Supplier Alliances and Director Customer Service in the Corporate division before becoming Associate Vice President, Operations, Corporate Division in 2005. Since December of 2007, Lyse has served as the Associate Vice-President, Operations in the Government Services Division. Lyse manages a staff of 260 employees across Canada, ensuring that customer service and performance standards are met in accordance with contractual obligations. Lyse also liaises with executive management to produce sound operational business strategies, new and improved business processes and performance measurements to ensure maximum operational efficiency and excellent customer service.
Eliane Savard
Director, Client Services
Eliane Savard is a bilingual relocation professional with over twenty years of experience with the Government of Canada. Eliane first served in the Canadian Forces as a Military Police and then joined the relocation industry in 1992 as a Relocation Consultant in Baden-Baden, Germany. Over the years, she has held key roles within the operational team at both the regional and national level, including the responsibility of National Manager, Policy Administration and Implementation. In her current role as Director, Client Services, Eliane is responsible for providing expertise on the administration of the IRP to all Federal Government departments and agencies. Qualified as an ISO Auditor by the Juran Institute, Eliane also holds a Bachelor's degree from l'Université du Québec, which includes Certificates in Management of Human Resources, Organizational Communication and Social Studies.
Joan Ouellette
Director of Policy Administration and Employee Training & Development
Joan’s career has spanned almost 20 years in the Relocation and Real Estate Industry. Her career path has taken her through the ranks of quality assurance, program administration, operations and client services. Joan is fluently bilingual and her highly developed communication, leadership, and analytical skills have served her well dealing directly with all levels of business and government. Areas of expertise include defining and delivering successful strategic and operational projects and developing and implementing regional and national programs with related staff training and development initiatives.
Committed to quality, innovation, and continuous improvement, Joan brings a wealth of experience to Brookfield Global Relocation Services-GS in the following areas:
- National Operations & Client Services
-Program Implementation & Administration
-Client Communication
-Team Training and Development
-IS/IT Solution Evaluation
-Financial Management
-Project Definition and Delivery
-Quality Practices
Stephanie Sliwinski
National Coordinator, Client Accounts
Stephanie Sliwinski joined Brookfield Global Relocation Services in August 2003 as a Collections and Accounts Receivable Administrator for the IRP program. In her current role as National Coordinator, Client Accounts, Government Services, Stephanie is responsible for the accounting and administration of all invoicing for the IRP, ensuring the accuracy of data and liaising with the finance team to ensure all audits are done in accordance with regulations. She will also follow up on any overdue accounts for outstanding amounts and resolve any issues that may arise with the client. On a day to day basis, she responds to queries from Departmental Coordinators, Reviewers and IRP Managers with respect to any billing or service delivery issues. Stephanie provides daily support for clients on their Secure Website usage, including providing usage training and information, resolution of system issues and working in tandem with the Information Technology department to reduce system outages and continuous improvements. Stephanie is also responsible for the creation of various statistical reports required for the Government authorities as well as providing ad hoc management reporting and special projects, as requested Working in partnership with the Client Services Department, Stephanie assists in the planning and execution of the IRP annual symposium in order to facilitate a seamless event providing the necessary transmission of information to all stakeholders.
Claudine Dupuis
National Supplier Coordinator
Claudine Dupuis has ten years of experience in the relocation industry and over five years experience in relocation management. Fluently bilingual, she joined Brookfield Global Relocation Services in 1998.
Before joining Brookfield Global Relocation Services, Claudine worked in the real estate industry and owned and operated a pair of businesses in the tourism and child care industries. She was a registered Real Estate agent in Québec for three years, and managed and negotiated a contract between Les Immeubles G.R. Lauzon & Associés Inc. and the Canadian Mortage and Housing Corporation in 1998. In 1998, Claudine accepted a position with Brookfield Global Relocation Services as a Relocation Consultant. Since then, Claudine has worked in a number of different roles in the company, including Office Manager, Information Help Line Relocation Team Leader and Team Leader of the RCMP/GOC Ottawa Office.
In 2005, Claudine accepted the position of National Supplier Coordinator with both Corporate and Government divisions. She resolves queries and issues related to effective delivery of supplier services to the transferee, manages the supplier database and ensures that participating suppliers understand and carry out their responsibilities in accordance with expected standards of service.
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About RLRS
Meet our team
What our clients are saying
2009 CFIRP
To view the 2009 CFIRP document please follow the link above.
2008 CFIRP
To view the 2008 CFIRP document please follow the link above.
2006/2007 CFIRP Policy
To view the 2006/2007 CFIRP document please follow the link above.
Our Secure Website
All authorized transferees are issued unique user ids and passwords after their pre-registration. You will have access to a number of important tools for your relocation.
Program Information
2010 Canadian Forces Base Briefing
General Briefing Session
Need help with your RL-1?
The following document provides an explanation of the Relevé 1 used by Revenu Québec.
Flow of an IRP Relocation
This document will provide you with an overview of the flow of a relocation.
Online Self Registration
Please click on the following link to view a Help document regarding Online Self Registration.
2010 Canadian Forces SCAN Briefing Session
General Briefing Session
2010 It's Your Move
Your It’s Your Move manual includes the following
chapters: Websites, Planning Your Move, Rent
Smart, Sell Smart, Buy Smart, Third Party Service
Providers, Tax Smart and a Glossary. We
recommend everyone read the “Websites”,
“Planning Your Move”, “Third Party Service
Providers” and “Tax Smart” chapters, and the
appropriate chapters on renting, selling and
buying.
Welcome Booklet
Table of Contents: Members who have not yet been posted or have not had their file authorized, Members who have just been posted/released,
The General Relocation Information Package(GRIP), Accessing the Third Party Service Provider Directory (TPSP Directory),On-line Itemized Expense Summary (expense claims and advance requests), Returning Documents and Forms, Uploading Documents to the Secure Website, Acronym Cheat Sheet
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